Terms and Conditions

Operator and licence

LuckyWins is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958, which holds licence ALSI-202508056-FI2 issued in Anjouan, Union of Comoros. By using the website you accept these terms and the policies that go with them. We may change the terms when needed and will tell players about significant changes where we can.

Who may play

You must be 18 or older, or older still where your country sets a higher legal age for online play. Making sure that playing is allowed where you live is your own responsibility. Players from the countries on our Restricted Countries list may not deposit or play for real money. We may ask for proof of age and may limit access or suspend an account when the age rule is not met.

Your account

Every player may open one personal account. Several accounts can lead to all of them being closed and payouts being suspended. Do not share your account with anyone else, including minors, do not use it for commercial purposes and do not connect through a VPN. If two or more accounts share an IP address, we may confiscate funds or suspend access, and that decision is final.

Documents and checks

We may ask for documents such as a passport or ID card, proof of residence and proof of the source of funds, and they must arrive within the deadline we set. Documents have to be in Latin or Cyrillic script, otherwise we may ask for a video call in which you show them. If documents are refused or do not match your details, we may close the account and confiscate its funds.

Fraud and advantage play

Collusion, forged documents, chargebacks, stolen cards, several accounts or false registration details can lead to a closed account and cancelled payouts. Low-risk roulette patterns count as advantage play, for example staking the same amount on red and black or on even and odd, or placing chips on at least 25 of the 37 numbers, and may cost you the related bonuses and winnings. A Bitcoin payment marked as replaceable lets us close the account at once and keep its winnings. If you find a software bug, do not use it and report it to us straight away.

Deposits

You can play in several currencies, including Canadian dollars and cryptocurrencies. Deposits must come from payment methods registered in your own name. If we find a payment from someone else, the winnings are confiscated and the deposit goes back to the owner of that payment account. Your balance earns no interest, and we do not offer currency or crypto exchange.

Withdrawals

The smallest and largest amounts depend on the method you pick. If your bets since the last deposit add up to less than three times that deposit, we may charge the processing fees for the deposit and the withdrawal. We may confirm your identity before paying out and hold the payment until the check is done. If we fail to contact you by email or phone in the two weeks after a request, the account may be locked, and winnings may be forfeited when identity details are still incomplete after 40 days. Weekly and monthly withdrawal limits apply, with separate limits for VIP club members.

Dormant accounts

An account with no log-in or log-out for six consecutive months becomes dormant. While it holds a positive balance, a monthly administrative fee may be taken at the start of each month, and you will be told about it by email. The fee stops once you return or the balance reaches zero.

Gambling problems

We look for signs of gambling addiction, such as very long sessions, frequent large deposits without control or repeated requests to raise limits. When we see such signs, we may close the account and stop access to our games.