Contacts

Talk to us

Our support team works 24 hours a day, seven days a week. Open the live chat on any page or send us an email, and we will reply as quickly as we can. Our agents speak several languages.

What we help with

Write to us about opening an account, identity documents, bonus rules, technical problems or payments. We can also tell you which payment options suit your country of residence.

Game problems on mobile

If a game does not run on your phone or tablet, send us the device model, its operating system and your browser, and we will look into it.

VIP status

Our VIP team watches player activity and gets in touch directly with players it invites. You can also contact the team if you hold VIP status elsewhere.

Your data

Questions about personal data can go to the Data Protection Officer of Novatrix SRL or to our support team.

Company details

LuckyWins is operated by Novatrix SRL, registered in Costa Rica under number 3-102-893958.